Shipping policy
Shipping Policy — Kalmio Baby
At Kalmio Baby, we are committed to delivering your order safely, quickly, and transparently. Every product is handled with care to ensure it reaches your family in perfect condition.
Pre-Order & Production Model
To maintain the highest quality standards and avoid mass overproduction, some of our products are offered on a pre-order basis.
This allows us to carefully prepare each production batch while ensuring strict quality control.
When placing a pre-order, your item is reserved exclusively for you from our upcoming production release.
Estimated delivery timelines are always clearly displayed on the product page before purchase.
By completing your order, you acknowledge and accept these timelines.
Estimated Delivery Times
Pre-Order Items:
Delivery is typically completed within 8–15 business days after dispatch.
Processing Time:
Orders are prepared within 2–5 business days before shipment.
Once your order has been dispatched, you will receive a tracking number to follow your delivery in real time.
Shipping Destinations
We currently ship to most international destinations.
Delivery availability may vary depending on local logistics networks and customs regulations.
If shipping is unavailable in your region, you will be notified at checkout.
Shipping Fees
Shipping costs are calculated at checkout to ensure full transparency.
From time to time, Kalmio Baby may offer complimentary shipping during special events or promotional campaigns.
Customs, Duties & Taxes
For international orders, customs fees or import duties may apply depending on your country’s regulations.
These charges, when applicable, are the responsibility of the customer.
Kalmio Baby is not responsible for delays caused by customs clearance procedures.
Possible Delays
While we make every effort to meet our delivery estimates, unexpected delays may occasionally occur due to:
- High demand
- Customs processing
- Carrier disruptions
- Weather conditions
- Peak holiday periods
If your shipment is impacted, our team will keep you informed every step of the way.
Address Accuracy
Customers are responsible for providing accurate shipping details at checkout.
Kalmio Baby cannot be held responsible for orders shipped to incorrectly provided addresses.
If you notice an error, please contact us immediately at:
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 48 hours of the expected delivery date.
Our team will investigate promptly and provide an appropriate solution.
Your peace of mind is our priority.
Order Tracking
All orders include tracking.
You will receive your tracking link via email as soon as your package leaves our fulfillment center.
Our Commitment
At Kalmio Baby, shipping is more than logistics — it is part of the trust you place in us.
We are dedicated to providing a smooth, reliable, and premium delivery experience for every family we serve.